Office Policies

Our Mission

office-policies.jpgAt Spencer Orthodontics, our goal is to provide the very best possible orthodontic care for our patients so they may achieve optimal oral health and an ideal smile throughout their lifetime.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Longview office:
Monday – Wednesday: 8:00 a.m. – 5:00 p.m.
(closed for lunch: 12:00 p.m. – 1:30 p.m.)

Thursday: 8:00 a.m. – 5:00 p.m.
(closed for lunch: 12:30 p.m. – 2:00 p.m.)

Atlanta office:
Monday – Wednesday: 8:00 a.m. – 5:00 p.m.
(closed for lunch: 12:00 p.m. – 1:00 p.m.)

Gilmer Office: Open every other Tuesday (please contact us for office hours)

Appointments

Appointments are an important part of your treatment, as time has been reserved specifically for you. Please arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Please inform us of any changes to your insurance coverage.